Summary

The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Technology has an increasingly large role in the lives of customers and the way we do business, with advances in digital channels, devices and app software attaining positive customer experience is essential across all mediums.

Your competitors are constantly developing and innovating – don’t be left behind! 

UNLEASHING DIGITAL CUSTOMER EXPERIENCE 2017 Special Features

At this summit, senior-level executives will discuss problems and solutions for improving customer engagement, retention, expectations and revenue through seamless digital technology operations. Join us to discuss and share your experiences with social networks, app design, chatbox, artificial intelligence, the Internet of Things and delivering a seamless digital customer experience. Customers want to feel like they are interacting with a human being, even if they are not. Customer interaction should be effortless, authentic and user-friendly.

It’s all about the EXPERIENCE!

  • Cross sector learning – find out how solutions adopted by other sectors can add value to your business. What can you learn from other industries and vertical sectors?
  • Save time and money – concentrated industry knowledge in two intensive days
  • Case studies – listen to case studies outlining the pros and cons of new and existing digital customer experience projects
  • Networking and interactive – Learn from your peers and build new relationships in our break out and networking sessions
  • Discussion groups – industry-specific roundtable discussions for you to focus on the key issues that affect your business

Who Will You Meet

20+

Cross Industry Leading Speakers

100+

Senior Level Attendees

85:15

Ratio
Corporate : Companies
Solution Providers

How Will You Benefit

100+

Like Minded Strategy leaders for Networking

Ideas

Hear About Groundbreaking Approaches to Innovation

Case Studies

Get the Pro & Cons of New & Existing Projects

Why Digital Customer Experience and Why Now?

We are currently in an age of digital overload, and businesses must learn how to harness the best technologies for their growth and customer retention. Issues begin with choosing the best method for customer engagement, and from there companies must excel at processing and developing this information to improve the product and service experience in the future. Successful digital customer experience models can provide actionable insights resulting in consumer growth, increased revenue and market share. We will provide a platform to discuss creating a unified digital customer experience with visual consistency and fast and easy systems.

Points of Discussion

  • Using Omni-channel strategies to enhance your customer’s experience at every touchpoint through creating a unified digital customer experience
  • Increasingly multi-channel behaviour and rise of the “digital customer”
  • The Internet of Things: smart digital devices built by brands themselves to personalise the experience and offers opportunities to use more specific data
  • Visual consistency to encourage loyalty to the brand
  • Designing apps that simplify aspects of the customer journey that they are already engaging in – save them time and money
  • Winning customers through fast and easy systems
  • The importance of measuring how your customers feel about the product or service experience so that you can improve.

Opportunities for Networking:

Meet over 80 like-minded cross-industry leaders and take advantage of the networking opportunities, both formal and informal. The conference is expected to become a platform for fruitful discussion and networking between key executives from around the world, working towards a culture of innovation. The interactive programme format is structured to maximise learning and networking through fun and informative sessions.

Sessions

To be announced

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