The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Technology has an increasingly large role in the lives of customers and the way we do business, with advances in digital channels, devices and app software attaining positive customer experience is essential across all mediums.
Your competitors are constantly developing and innovating – don’t be left behind!
At this summit, senior-level executives will discuss problems and solutions for improving customer engagement, retention, expectations and revenue through seamless digital technology operations. Join us to discuss and share your experiences with social networks, app design, chatbox, artificial intelligence, the Internet of Things and delivering a seamless digital customer experience. Customers want to feel like they are interacting with a human being, even if they are not. Customer interaction should be effortless, authentic and user-friendly.
We are currently in an age of digital overload, and businesses must learn how to harness the best technologies for their growth and customer retention. Issues begin with choosing the best method for customer engagement, and from there companies must excel at processing and developing this information to improve the product and service experience in the future. Successful digital customer experience models can provide actionable insights resulting in consumer growth, increased revenue and market share. We will provide a platform to discuss creating a unified digital customer experience with visual consistency and fast and easy systems.
Meet over 80 like-minded cross-industry leaders and take advantage of the networking opportunities, both formal and informal. The conference is expected to become a platform for fruitful discussion and networking between key executives from around the world, working towards a culture of innovation. The interactive programme format is structured to maximise learning and networking through fun and informative sessions.
To be announced